Return Policy

We want you to be completely satisfied with your purchase.

 If you are not happy with your items, we’re here to help. Please review our return policy below for details on how to return or exchange your items.

1. Returns:

When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.

• You have 7-10 business  days from the date of delivery to return your item(s).
• To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging.
• Certain types of items cannot be returned, such as custom products (e.g., special orders, personalized items), and personal care goods.

2. Return Process:

• To initiate a return, please contact our customer service team at avachang7788@outlook.comwith your order number and reason for return.

3. Shipping:

• Customers are responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at avachang7788@outlook.com.
• If the item is out of stock, we will offer you a refund or the option to choose a different item.

6. Sale Items:

• Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

7. Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

            Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Late or Missing Refunds:

• If you’ve done all of this and you still have not received your refund yet, please contact us at avachang7788@outlook.com.

Thank you for shopping with us! We appreciate your business and are committed to providing you with excellent service.

If you have any questions or concerns about our return policy, please contact us.

Feel free to customize this template to suit the specific policies and procedures of your store.